SMS Privacy Policy

1. Introduction

Covington Hills Apartments and Encore Property Management (“Company,” “we,” “us,” or “our”) respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt in to receive text messages (SMS/MMS) from us.

By subscribing to our text messaging service, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you opt in to receive text messages, we may collect the following information:

• Mobile phone number

• Name (if provided)

• Email address (if provided)

• Message content and responses

• Opt-in/opt-out preferences

• Date, time, and frequency of messages

• Device and carrier information (when available)

We collect this information only when you voluntarily provide it or interact with our messaging service.

3. How We Use Your Information

We may use your information to:

• Send promotional, transactional, or informational text messages

• Respond to inquiries and customer service requests

• Send appointment reminders, order updates, or account notifications

• Improve our messaging services

• Maintain compliance with legal obligations

We will only send messages consistent with the purpose you opted in for.

4. Consent to Receive Messages

By providing your mobile number and opting in, you consent to receive recurring SMS or MMS messages from Covington Hills Apartments and Encore Property Management.

• Message frequency may vary.

• Message and data rates may apply.

• Consent is not a condition of purchase.

You may opt out at any time by replying:

• STOP to unsubscribe

• HELP for assistance

After you send STOP, you will receive a confirmation message and will no longer receive text messages from us unless you re-enroll.

5. Information Sharing and Disclosure

We do not sell, rent, or trade your mobile number or personal information.

We may share your information with:

• Trusted service providers that help us deliver text messages

• Messaging platforms and telecommunications providers

• Legal authorities if required by law

All service providers are required to safeguard your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no system can guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to:

• Provide messaging services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

You may request deletion of your information by contacting us.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent

To exercise your rights, contact us at covingtonhills.pm@encorepmllc.com

9. Children’s Privacy

Our text messaging service is not intended for individuals under the age of 13 (or the minimum age required by your jurisdiction). We do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.” Continued participation in our messaging program constitutes acceptance of any updates.

11. Contact Us

If you have any questions about this Privacy Policy or our text messaging practices, please contact us:

4800 Raleigh LaGrange
Memphis, TN 38128
Email: covingtonhills.pm@encorepmllc.com
Phone: 901-386-8100